Greetings and welcome to Express Dry Clean Laundry! In owing our services, the following shall act as our Terms and Conditions. Please read them carefully.
Service Agreement
Express Dry Clean Laundry in Dubai offers its services to you on the understanding that you agree with these Terms & Conditions.
It is important to note that we may change these General Terms at any time in our sole discretion without such change affecting the Particular Terms.
Collection & Delivery
We provide collection and delivery Wednesday to Friday between 10 am and 5pm within specified areas within Dubai only.
Patients themselves are to be fully liable for furnishing the correct location and details of their location in case of a shift.
All delivery and collection times stated are approximate only and the company will not be held responsible for any delay which might be occasioned by unforeseen circumstances.
Garment Care & Treatment
Every garment that enters our care is treated as per the instructions indicated on its care label.
But Express Dry Clean Laundry is not responsible for any damages that may exist, including color bleeding, weak fabric or other non-heinous damages.
When there is no care label, all customers accept that we will use our best judgment on the correct cleaning method and accept that they cannot hold us liable for any bad thing.
Loss & Damage
Though Express Dry Clean Laundry aims at giving good care; losses or damages incurred are bearable as we only take responsibility up to ten times the charge of the clothing played on the side of the garment.
Customers are expected to return any item that they did not receive or that was received in a damaged state within one day of the delivery. Any claims made that have elapsed this period will not be considered.
Pricing & Payment
Charges for services are pegged at our posted tariffs and may vary depending on the garment type, treatment, and number.
Payment is required at the time of placing the order. Currently, the form of payment we accept includes cash, credit cards and any other means of payment as may be specified on this website.
Cancellations & Refunds
Some of the bookings can be cancelled provided the cancelation is at least 2 hours before the intended time of collection. There may be a charge for cancellations after this date.
Express Dry Clean Laundry reserves the right to refund the customer and this is only done business when our services have not met quality standards.
Customer Responsibilities
The customers should wash their garments before they bring them to the point of sale and should leave them with no other item on them. Losing items is also conducted at the client’s risk because Express Dry Clean Laundry does not accept responsibility for lost items left in clothes.
Socially, customers should convey to us their needs such as; weak carbohydrates, or stains that require special handling.
Limitations of Liability
All the liability for any indirect, incidental, or consequential damages of the services offered by Express Dry Clean Laundry is excluded.
Any liability that we may have for any claim shall not, in any event, exceed the total fee that client paid for the particular service that gave rise to such claim.
Privacy Policy
We respect our client’s privacy and ensure that personal information shared with us is secure. Further information about the implementation of data protection provisions can be found in the Privacy Policy section of our website.
Contact Information
If you have any questions or concerns, any complaints or claims, please refer to our website or call the customer service phone number.
These Terms & Conditions are applicable to you if you decide to avail the services of Express Dry Clean Laundry, therefore you have read and understood the herein stated terms and conditions.
